Shipping policy

Processing Times

All orders are processed within 1 business day after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates & Delivery Estimates

Western Cape

Orders under R500: R59 shipping fee
Orders over R500: Free shipping
Estimated delivery time: 1–2 business days

Rest of South Africa

Orders under R500: R89 shipping fee
Orders over R500: Free shipping
Estimated delivery time: 3–4 business days

Delivery estimates are calculated from the date your order is dispatched, not from the date the order is placed.

Order Tracking

Once your order has been dispatched, you may receive tracking information via email or SMS, depending on the courier service used.

Delivery Delays

While we aim to deliver within the estimated timeframes, delays may occasionally occur due to factors outside of our control, including courier delays, severe weather conditions, public holidays, or high order volumes.

Incorrect Shipping Information

Please ensure that your delivery address and contact details are entered correctly at checkout. We cannot be held responsible for delays or failed deliveries caused by incorrect information provided by the customer.